Workshop - Customer Service Excellence December 11, 2008

Workshop - Customer Service Excellence - How to Retain Customers For Life ?

Companies, where Customer Service Excellence is a component of the core strategy, will find that this program will equip the participants with the skills and knowledge of processes, which will change the way they work. The workshop will focus on enabling Leaders and Managers to deliver superior value to their customers and thereby ensure greater revenue and profits to their organization, especially during recessionary times.

Faculty - Mr. Rahul Sarin - is a Master in Management Studies from University of Bombay with 16 years experience in Sales, Marketing and General Management with the Unilever group in India and Overseas. He has experience in strategic areas that include new category development, Sales transformation and business entry plans for new geographies.

Organised by India Academy of Management, Mumbai.

Pricing Details: Rs 10,675/- per head

Contact: 92215 85088 / 022 6453 2590