UPANZ - Lou Carbone on compelling experiences August 8, 2007

**YOU MUST RSVP FOR THIS EVENT**

In an increasingly generic world, where customers are fickle, margins are thin and profits are elusive, managing compelling experiences can make all the difference. That’s the message author and internationally acclaimed speaker Lou Carbone drives home. Lou Carbone has been exploring the dynamics of experience creation and management for over 20 years.

Official Website: http://www.upa.org.nz/three-upa-auckland-events-accessibility-lou-carbone-and-phil-fierlinger/