This work-shop will help the participants to:
* Understand principles of process control and its relevance to project management
* Identify the right measurement and metrics for different service delivery processes
* Understand concept of variation & statistical process control
* Establish data collection and prepare capability baseline
Official Website: http://www.nasscom.in/Nasscom/Templates/Events.aspx?id=52610
Added by blognation India on October 19, 2007