The Customer Service Mindset December 20, 2008

Objectives:
By the end of the program, participants will be able to:

•Analyze basic behavioral patterns of different customers' personality profiles.

•Practice the skills for dealing with customers and handling their complaints.

•Understand the concept of service mindset and ways of developing it within their organization.

Official Website: http://www.meirc.com/programs.php?id=759