The Art of Customer Service: Ten Tactics for Delighting Your Customers July 30, 2009

Customer service would seem to be so simple, yet every day we encounter many examples of lousy customer service. Often, the people who deliver lousy customer service don't realize that's what they're doing. In this 60 minute seminar, writer, speaker, and trainer Don R. Crawley will share ten tactics you can use immediately to delight your customers. Just as importantly, you'll learn some of the major customer disservice traps and how to avoid them.

Who should attend: Small business owners and managers, customer service reps, help desk staff, sales personnel, and anyone who deals with customers.

What you'll learn: The three foundational qualities you must have in order to deliver outstanding customer service, the basics of emotional intelligence to help you manage your own emotions and influence the emotions of others, ten immediately useful tactics you can put in place to delight your customers.

Your presenter: Don R. Crawley is a veteran writer, speaker, and trainer who has taught customer service skills to clients as diverse as Discover Card, Facebook, and the State of Washington. He is the author of the forthcoming book, "The Compassionate Geek: Winning Customer Service Strategies for I.T. People". This presentation is a condensed version of his one and two-day seminars on customer service.

The Venue: This is in the new Burien Library. There's plenty of free parking adjacent to the library. Wonderful restaurants are within a short walk.

Official Website: http://tinyurl.com/DonsSeminar1