Streamlining Your Windows 7 Deployment with SCCM and Service Manager February 24, 2011

Spend one hour with Directions Training and Project Leadership Associates and learn WHY TO use the latest technology in your business environment and HOW TO utilize it to make your business more efficient.

Please Note: In order to attend the webinar series attendees will need to have a Windows Live ID. A link to set-up this ID is located on the registration site. Please do this prior to the session.
Webinar Summary:
In this session we will discuss how to leverage SCCM 2007 for client desktop deployment, including:

* OSD deployment
* Configuring Windows 7 image for deployment
* Deploying Windows 7 to client desktop

In this session we will also learn how to leverage the integration between SCCM 2007 and Service Manager to better track and manage key activities during your Windows 7 desktop deployment.

Activities include:

* Creating and tracking help desk tickets during the pilot, deployment phases and beyond
* Generating reports on support issues and time resolution
* Learning to triage and escalate issues in a controlled fashion
* Creating and managing change request (CR) tickets to control the changes during your Windows 7 project
* Automating tasks
* Providing users with the ability to request Non-Core/Non-Standard applications and initiating service requests using the self-service portal