RSG-RGS-Provide Responsible Gambling Services October 24, 2007

Provide Responsible Gambling Services (THHADG03B)

BOOKINGS ESSENTIAL-Call (07) 3229 2142

This accredited course provides the participant with both theory and practical skills in the service and obligations of employees and patrons when dealing with gambling.

On completion of this subject you will be able to:

1. Provide responsible service of gambling by:

· following procedures in accordance with Queensland legislation and the industry endorsed voluntary Queensland Responsible Gambling Code of Practice

· communicating with the appropriate personnel on gambling ‑ related incidents, situations or compliance with the legislation and Code of Practice

· maintaining accurate records of gambling ‑ related incidents and related staff action in accordance with the Code of Practice, and

· ensuring gambling environmental features support responsible gambling policies.

2. Provide information and assistance to customers about gambling by:

· providing accurate player information to customers

· responding appropriately to requests for information

· following procedures for self‑exclusion requests in accordance with

· legislation, the Code of Practice and confidentiality/privacy

· understanding the nature of gambling activity and problem gambling

· providing information on the potential risks of gambling and the help

available

· interaction with customers and the community on sensitive issues;

· explaining and implement the exclusion procedures

· understanding the importance of creating the correct physical gambling

environment

· managing proper financial transactions, and

· ensuring advertising and promotional strategies are appropriate.

Official Website: http://www.rtoglobal.com.au