Quality Assurance for High Quality Care - Webinar By MentorHealth December 11, 2012

Overview: Quality has a wide range of definitions including perfection (work done without any errors), consistency (on time), eliminating waste (trashing the unwanted, errors), speed of delivery of service, compliance with procedures, doing it right the first time, and delighting customers. In reality, quality is sum of all these and more such as value to the patient, protecting the patient from harm, and compassionate treatment of the patient using emotional intelligence.

Health care costs and law suits are rising and continue to be on the rise. So, we need to be proactive and efficient. This webinar is about proactively preventing or blocking the errors from reaching the patients. Starting from how nurses make mistakes to how the system sets them up for mistakes, this webinar covers the case histories of quality mishaps in nursing and shows how a good quality assurance system can prevent the occurrence of adverse events.

Participants will learn fresh approaches to using the American Nursing Association model fro quality assurance using systems thinking.

Why should you attend: Healthcare costs are always increased when nursing quality is not met. Absence of a good quality assurance process and inadequate quality of patient intervention documentation may result in law suits from patients resulting in high cost to the hospitals. 1.5 million people are harmed annually by medication errors alone.

Hospitals are required to consistently meet performance standards designated by regulatory and accrediting agencies, particularly for validly, reliably, and high quality in the work area. This webinar covers the structure, process, and outcome requirements in keeping pace with the changes and covers the methods that can be used to measure quality. It is suitable for the beginner and intermediate level nurses but the entire staff including nursing supervisors and managers can benefit from some innovative approaches. For those embarking on quality projects, it is also an ideal introduction to achieving high quality at lower costs.

Areas Covered in the Session:
Quality assurance process
System Model
ANA Quality Assurance Model
Factors affecting quality assurance in nursing care
Controlling situations instead of situations controlling you.
Internal audit as a tool for quality assurance

Who Will Benefit:
Nurses
Nursing Assistants
Nursing Supervisors
Nursing Managers
Risk Managers
Quality Assurance Staff
Patient Safety Staff

Dev Raheja, MS,CSP, A respected and sought out expert on hospital safety, author of Safer Hospital Care: Strategies for Continuous Innovation draws on his 25 years of experience as a risk management and quality assurance consultant to provide hospital stakeholders with a systematic way to learn the science of safe care. He teaches “Quality Improvement Methods in Healthcare” for the BBA program in Healthcare Management at Florida Tech University. He has written over 20 articles on healthcare quality and safety, and is a member of the American College of Healthcare Executives.

For more info please visit the site http://alturl.com/ho3vx