Quality as a Strategic Lever January 15, 2009

Learn how Graniterock's strategy for improved quality resulted in increased customer and employee satisfaction as well as higher market valuations.

Graniterock has been listed every year in the "Best Places to Work in America" list since the list was first published. Bruce Woolpert, President & CEO, Graniterock, will show you how America's quality movement program, as represented by the Baldridge award program, was used to drive significant quality, cost and customer satisfaction improvements that resulted in Graniterock becoming a benchmark leader in their industry.

Graniterock has won the Malcolm Baldrige National Quality Award, the Governor's Golden State Quality Award, and the NOVA Innovation Award. Bruce has served on the Malcolm Baldrige National Quality Award Panel of Judges and has had an opportunity to see the Baldrige process improve results for business organizations in a range of industries. Bruce will share with us lessons learned from his years of experience in this quality movement, and he will talk about the results that they've gotten over their twenty year continuous-improvement journey.

What you will learn from this important interactive presentation:
* How you can use a quality improvement process in your organization.
* How the Baldridge process can be the basis for your strategic initiatives.
* How earning awards will impact your organization.

$25 members, students, affiliates, $35 all others, $40 at door.

Official Website: http://www.strategyplus.org/chapters/NorthernCalifornia.php