Process Mapping for Improved Customer Service November 1, 2009

Are you a customer-focused organization?

Transform your organization into a direct reflection of your customers’ wants, needs and desires.
HOW YOU WILL BENEFIT

* Map out your key customer processes
* Identify disconnects affecting productivity, loyalty and satisfaction
* Overcome frustrating, irritating blocks to best serving the internal and external customer
* Identify key disconnects that prohibit you from becoming a truly customer centric organization
* Create an action plan of specific action items you can implement to improve customer service levels, increase sales and customer retention and overall profitability
* Define the key questions needed to understand your customers wants and needs

YOU WILL LEARN

* Mapping the processes that have the greatest impact on your customer
* Improving processes so they best address customer issues including quality, service delivery time, ordering procedures and communication effectiveness
* Understanding what your customer really wants

WHO SHOULD ATTEND

Anyone who is a touch point to the customer, directly or indirectly, who wants to improve their working relationship both with external and internal customers. It is even more beneficial if more than one person from your organization attends.

Official Website: http://www.focustraco.com/index.php/tm-training-schedule/details/276-109105