PQMSeminar: Effective Customer Complaint Investigation Techniques April 15, 2010

This workshop is designed to explore the key elements involved in investigating a customer complaint towards identifying appropriate corrective actions in order to strengthen effective long term customer-supplier relationship. At the end of this workshop, you will be able to understand the needs and desires of the customer and place these needs at the heart of the business by integrating them with the organization's strategy, people, business processes and technology.

Manager, executives, team-leaders, supervisors vested in the area of complaints investigation, customer service, quality assurance and sales & marketing are welcomed.

Official Website: http://www.pqmseminar.com/workshopInfo1?id=CCIT20100416&id2=29