Mastering End-User Desktop Support One-Day Seminar September 24, 2007

Outstanding end-user support is not just a matter of having great technical knowledge. The great desktop support technicians build great IT careers by also understanding the importance of human-relations. Part technologist, part psychologist, the exceptional desktop support staffer understands that there is truly an art to using technology as the solution for workplace problems. This one-day seminar will focus on helping the desktop support staffer deliver great end-user support by knowing how to combine the technical aspects of the job an empathetic (and occasionally sympathetic) ear. You'll learn how to use emotional intelligence concepts and techniques to create positive outcomes for you and your user.

Event submitted by Eventful.com on behalf of doncrawley.