Mastering Challenging Management Conversations December 20, 2009

Step-up conversation skills to deliver difficult and challenging messages.

Put an end to sweaty palms, sleepless nights, racing heartbeats. Stop putting it off or looking for a way out. Now you can conduct those challenging conversations with tact and confidence! Address sensitive personal issues, confront performance liabilities, persuade key players to support your ideas, disagree without sounding judgmental...and more. The secret: advanced planning, style flexing and one-on-one conversation skills. The payoff: be seen as a strong and decisive manager who can face tough issues, improve relationships and achieve results.
How You Will Benefit

* Identify strategies for handling challenging conversations
* Project clarity, confidence and assuredness during difficult conversations
* Flex your communication style to improve rapport and results
* Exhibit empathy while maintaining a leader's demeanor
* Use planning skills to achieve a specific desired result of your conversation
* Motivate others to high performance and sustain positive workplace attitudes
* Gain support from senior management in implementing change or initiatives

What You Will Cover

* The fundamentals of business conversations
* Emotional intelligence: controlling emotions, avoiding defensiveness
* Overcoming resistance to, or avoidance of, difficult conversations
* Planning and conducting difficult conversations: hygiene and personal behavior, discipline and poor attitude, unacceptable performance, downsizing, change or layoffs
* Gaining skills in five key performance conversations
* Conversing with senior management and the boss: focusing on their needs, gaining credibility, expressing disagreements

Who Should Attend

Team leaders, managers, directors, vice presidents and others with direct reports who need to successfully conduct difficult or challenging conversations.

Official Website: http://www.focustraco.com/index.php/tm-training-schedule/details/317-110147