Managing Difficult Customers and Service Recovery Essentials October 20, 2009

Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that difficult contact situations be managed well.
The Managing Difficult Customers Workshop and Service Recovery Essentials looks into outcomes where a customer is irate and has become difficult. This workshop explores situations service professionals face every day and how to manage irate customers without affecting performance and salvage the customer relationship and in the process enriching it with powerful Wow! Service Recovery actions.

Any enquiries please call 603 7728 2623 or email to mindie@atcen.com

Official Website: http://www.atcenacademy.com