Making the Difference . . . With Customer Care May 12, 2011

This course is designed for team members who deal with customers face to face on a daily basis. For those who are new to customer service it will provide you with best practise guidelines but is equally suited to those who a want to refresh their fundamental skills.

If you want to provide an exceptional service, communicate more effectively and improve the way your customers see you then look no further. This course covers all aspects of customer service from creating a positive image to dealing with difficult situations; giving you the key skills needed to really make a difference to your customers and your organisation.

Official Website: http://www.thales-trainingconsultancy.com/course-details/making-the-difference-with-customers-course/