Making a Difference... on the Telephone Course May 5, 2011

This course is designed to guide you in the art of providing a professional and friendly service when using the telephone. It is essential if you have not been working with telephones for some time or are new to the environment.

Using the latest in digital telephone technology this course will provide you with the skills and knowledge needed to provide an excellent service over the telephone. If you want to know how to improve your vocal and verbal quality, how to get more information in less time and deal with those suffering from phone rage - this course will give you the answers.

Official Website: http://www.thales-trainingconsultancy.com/course-details/making-the-difference-on-the-telephone-course/