Making a Difference... at Reception Course September 21, 2011

This course is designed for those who represent their organisation in a front line receptionist role.It focuses on the key skills required to present an organised, confident and professional approach to visitors and telephone callers, examining the role from a customer service perspective.

Official Website: http://www.thales-trainingconsultancy.com/course-details/making-the-difference-at-reception-course/