Listening Skills In Order To Improve Communications for non-English (Spanish) fluent - Webinar by TrainHR April 16, 2013

Overview : Listening is one of the most often used activities yet it is one of the least understood. Effective listening skills result in fewer errors and confusion in the workplace and leads to creating a successful working environment. Each dialogue is an opportunity to establish and develop a strong communication link between the speaker and the listener.

Many people confuse listening with hearing. Hearing is a passive process. We hear whether we want to or not. Listening, on the other hand, is an active process. Listening requires a willful decision to be involved in the speaker's message in order to process the information.
Listening is a selective action. For example, can turn our listening on or off very easily by not focusing our attention on the speaker's message or surrounding noise.

Why should you attend: Because listening is an active process, it involves more than receiving sounds. We must be fully engaged in the conversation in order to understand the message. Listening also requires that we react to the speaker. We listen the way we do because of years of practice. Becoming a good listener is a learned behavior.

Areas Covered in the Session:
Assessing our own Listening Abilities
How we Listen
Taking Responsibility for Listening Well
Tips to Becoming a Better Listener
How to check for understanding as well as learn to implement good listening practices for better performance in the workplace
Listening Skills Exercises

Who Will Benefit:
Spanish speaking Team Leaders
Supervisors
Front Line Employees

Official Website: http://bit.ly/WjKY7o