Listening and Writing: Building a Foundation for Better Communication May 13, 2009

Don't risk your reputation! Learn effective interpersonal communication on paper, on the phone and face-to-face…and get the power and influence you need to succeed!

Interpersonal communication is the essence of every manager's job. It's also one of the most time-consuming tasks that you have. The ability to communicate successfully—to speak, write and listen expertly—will help you to gain greater professional recognition and will enable you to achieve powerful results!
How You Will Benefit

* Analyze the situation—learn when you should use written communication and when it's better to talk face-to-face or on the phone
* Develop your ability to understand your audience and the purpose of your interpersonal communication
* Increase productivity through clear and specific messages
* End no-result communication by learning how to write better letters, outlines, memos, short reports and briefings
* Make sure your message is clearly sent, received and understood
* Achieve greater productivity and win/win results
* Develop techniques to become an active listener

What You Will Cover

* The role of interpersonal communication in business
* Examining how and why communication fails
* Overcoming the barriers to effective communication
* Improving your listening skills
* Mastering techniques for successful business writing

Who Should Attend

This "learn by doing" seminar is for everyone who wants to increase productivity through clear and specific messages. Learn the skills you need to become a better listener, to write better letters, memos and short reports and to overcome the barriers to successful oral communication.
Extended Training Description

Learning Objectives

* Analyze Communication Problems and Implement Workable Solutions
* Practice Active Listening
* Effectively Adapt to Different Communication Styles
* Write Clearly and with Consideration of Readers’ Needs
* Craft Messages That Exhibit Good Writing Structure

Role of Communication in Business

* Identify Two-Way vs. One-Way Communication
* Foster Two-Way Communication
* Eliminate Barriers to Effective Communication
* Read and Effectively Use Nonverbal Messages

Listening

* Overcome Barriers to Good Listening
* Use the Different Levels of Listening When Each Is Appropriate
* Use Key Communication Styles as Appropriate
* Use Active Listening
* Identify Filters That Affect Good Communication and Understand How to Use Them

Effective Business Writing

* Understand the Principles That Guide Effective Business Writing
* Define and Communicate Their Purpose When Writing for Business
* Identify and Write to Address the Needs of Their Business Readers
* Overcome Writer’s Block

Writing Your Draft

* Apply Techniques for Achieving Clarity and Precision in Daily Business Writing
* Understand the Importance of Word Choice
* Construct Sentences That Are Clear and Direct
* Use Linking Words and Phrases in Sentences and Paragraphs
* Properly Use Active and Passive Voice
* Employ Various Patterns of Organizing Information

Official Website: http://www.focustraco.com/index.php/tm-training-schedule/details/111-110203