Leading Extraordinary Customer Service June 30, 2009

Keep your customers—and attract new ones—by providing superior service!

This seminar is designed to show managers and supervisors how to demonstrate exemplary customer service leadership and manage world-class service delivery in their organizations. Developed in conjunction with Dr. Chip Bell, author of the newly revised Managing Knock Your Socks Off Service, this hands-on seminar guides you through proven approaches for excellent customer service leadership and practical tools.
HOW YOU WILL BENEFIT

* Apply the rules of good customer service leadership to achieve a competitive edge for your business
* Align employees, systems and customers
* Surpass your customers’ needs and expectations
* Attract and retain people committed to service excellence
* Create and sustain customer loyalty through customer service leadership

YOU WILL LEARN

* To relate service quality to business objectives
* Techniques for listening to your customers and gaining a better understanding of their needs
* A guide for developing a compelling service vision
* Approaches for managing your service delivery systems
* The elements of elegant recovery
* Key concepts for solving the people puzzle including principles for picking strong service employees
* How to mentor others by demonstrating excellent customer service leadership
* Techniques for recognizing, rewarding and celebrating employee success
* The service managers’ function as a role model, trust builder and story teller
* To craft the service standards needed to ensure consistency
* The value of creating your personal action plan for customer service leadership

WHO SHOULD ATTEND

Front-line managers, supervisors, department, team and task-force leaders, HR managers and all those who are responsible for customer service leadership and quality of service to external and internal customers.

Official Website: http://www.focustraco.com/index.php/tm-training-schedule/details/171-109103