"Know Your Customer" - The DEA Due Diligence - Webinar By MentorHealth January 24, 2013

Overview: This training will cover several recommendations to improve Due Diligence when distributing Schedules II through V controlled substances and regulated chemicals to your customers and what steps can be taken to prevent the illicit use or diversion of any product sold to a customer. As a firm handling these products, you will get a better understanding of what is required from a DEA registered Manufacturer or Distributor when a customer’s order becomes an order of interest or identified as a suspicious order.

Why should you attend: Understanding the DEA "Know Your Customer" Policy is important, and the steps suggested in this training will give you a better insight as to what steps should be taken to prevent the illicit use or diversion of any controlled substance and regulated chemical products purchased by a customer. What the presentation does is that it gives you a better understanding of what the suggested regulatory compliance should look like in order to identify those customer orders that should be classified as suspicious in nature and what actions they can take to prevent the diversion of their products by their customers.

Areas Covered in the Session:
DEA Office Of Diversion Control: This section will familiarize you with the authority given to the Diversion Group when enforcing the laws and regulations pertaining to controlled substances and regulated chemicals.
Due Diligence: This section provides some suggestions on improving the regulatory compliance of a firm handling Schedules II through V controlled substances and regulated chemical products.
DEA "know Your Customer" Policy: This section provides a better understanding of what DEA requires from a registrant in order to maintain an effective suspicious ordering process.
DEA Recordkeeping Requirements: This section covers the required records to be maintained in order to comply with the DEA regulations.
Customer Files Records: This section provides suggestions on what information should be in a Customer’s File in order to maintain an affection file, especially for a customer whose orders have been identified suspicious in nature.

Who Will Benefit: All corporate members and regulatory compliance and quality assurance personnel of a Manufacturer or Distributor registered with DEA to handle controlled substances and regulated chemical products.
Carlos M. Aquino brings 36 years of experience of handling illicit and pharmaceutical controlled substances and regulated chemicals. His testimonial ability, both in federal and state courts, is proof of his investigative experience and skills. Carlos has 12 years of experience working for Philadelphia DEA Diversion Group, which is responsible for initiating prosecutions of those DEA registrants who violate the federal Controlled Substances Act or DEA regulations pertaining to handling these substances. This has included eight years as a Diversion Investigator and four years as a Group Supervisor. During his time at the DEA, he performed numerous regulatory inspections of manufacturers, distributors, importers/exporters, physicians, researchers, and pharmacies in order to determine their compliance with the federal laws and DEA regulations pertaining to controlled substances in Schedules II through V and regulated chemicals.

In addition to the above, Carlos has over 20 years of experience working for various law enforcement agencies including the Philadelphia Police. Carlos has a BA in Criminal Justice and has taught numerous courses during his time at the DEA.

He is skilled in interpreting the Controlled Substances Act (CSA) and the Code of Federal Regulations (CFR), assisting the pharmaceutical industry with compliance, and preparing and submitting Drug Enforcement Administration (DEA) Forms 41, 104, 106, 222, 236, 486.

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