ITIL Practitioner IPRC September 29, 2008

This course focuses on the actual implementation and management of processes, roles and functions involved in achieving improved control and stability within your IT infrastructure. Includes effective Change & Release Management processes based on effective Configuration Management Systems. Session focuses on optimal quality of service by responding to constant change in a controlled and time-effective manner while keeping infrastructure information up to date and relevant. Experts agree that the majority of IT Service interruptions or issues are caused by changes implemented by IT, making this session packed with real life uses cases you can put to work immediately.

Intended Audience
Operational staff, help desk staff, technical staff and management seeking to improve IT processes, method and practices.

Official Website: https://db.sao.org/calendar2/event_description.htm?eventID=9/29/08ta