ITIL Foundations V3 September 16, 2008

This dynamic 3-day course introduces the ITIL® Service Lifecycle for managing IT services to deliver on business expectations, and an engaging, case study based approach to learning the core disciplines of ITIL® practices. While this course will not enable holders of the certificate to implement practices for Service Management without further guidance, students will be positioned to successfully pass the exam required for entry to all intermediate or advanced certification tracks. Version 3 practice is composed of 5 core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, within a life cycle framework enhancing alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Intended Audience
IT Management & Strategic Staff, Consultants, Business Managers, Business Process Owners, Service Providers, System Integrators

Official Website: https://db.sao.org/calendar2/event_description.htm?eventID=9/16/08ta