IT Service Management September 22, 2008

Course Description - This intensive course is designed to help IT Service Managers gain a deeper and more practical understanding of ITIL processes, and the key implementation issues - both process oriented and organizational issues. This practical oriented course uses case studies, role plays and presentations to test and improve the participant's essential managerial skills.

Audience - IT Service Managers, ITIL Process Owners, ITIL Practitioners, ITIL Implementation Consultants

Official Website: https://db.sao.org/calendar2/event_description.htm?eventID=9/22/08ta