Intro: Communicating With Difficult People September 19, 2012

Have you ever reached an impasse with colleagues, clients, a family member or person on the street? Have you sought a solution that was more satisfying, effective, and empowering, but felt unable to take the next step? Using curiosity to understand the needs – and actions – of others can be the first step towards developing your effective response.

In this interactive session participants will learn how to navigate challenging conversations by practicing a four-step communication model that transforms critical communication barriers into opportunities for clarity, collaboration, and action.

Join Dian Killian, PhD, author, internationally-acclaimed facilitator, and founder and lead trainer of the Center for Collaborative Communication, as she shares effective strategies you can use in the midst of conflict to focus on shared values.

Official Website: http://www.92y.org/Uptown/Event/CommunicatingW/DifficultPeople-1.aspx