Objectives:
By the end of the program, participants will be able to:
Develop the necessary skills to become better communicators.
Analyze the basic principles underlying interpersonal communication and human behavior.
Understand the verbal and non-verbal components of the human communication process.
Develop skills in listening actively and empathetically to others.
Apply effective ways to deal with conflict on the job.
Learn how to give and receive criticism in a constructive manner.
Official Website: http://www.meirc.com/programs.php?id=624
Added by ramika on June 29, 2008