Innovation Games for Customer Understanding December 9, 2010

This two-day, interactive course, based on Luke Hohmann's book Innovation Games: Creating Breakthrough Products Through Collaborative Play, tackles the challenge of developing customer understanding by providing you with a fresh perspective on how to use a variety of games with your customers to develop the understanding that forms the foundation of innovation. You’ll find that if you use them, you’ll come to understand what your customers really want. You’ll have fun doing it. Perhaps more importantly, they’ll have fun doing it. Armed with this understanding, you’ll be able to create the breakthrough, innovative products that are the foundation of lasting success.

This course covers in-person and online games and includes sections on facilitation and presentation skills. The games are often used by agile teams and are commonly used to produce rich results when paired with such as practices as identifying customer requirements, prioritizing backlogs, retrospectives, release plans and more.

Official Website: http://innovationgamesny.eventbrite.com/