How to Provide World Class Customer Service - Dale Carnegie Seminar August 17, 2009

This program will train you how to perform at the highest level of service excellence. You'll learn ideas to deal with difficult customers and how to handle them with diplomacy and tact. You will find ways to create more value for your existing clients which will help your team meet higher goals. By improving your skills in service excellence you will find each interaction more rewarding and reduce the stress associated with upset customers. Who should attend: All employees that have contact with customers. Helps employees learn the proper techniques to deliver World Class Customer Service.

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