Hospitality Customer Service & Sales Workshop November 3, 2009

The CLSolutions' "Hospitality Customer Service and Sales Workshop" is designed to train and coach how to take the customer experience to an exemplary level. When you exceed your customer's expectations, your sales increase.

Enrollment is recommended for your seasoned and new:
-front desk staff
-managers
-night auditors
-staff responsible for customer service or sales within your company.

Our curriculum, combined with our unique retention techniques, will provide a noticeable improvement right away. No time is wasted in this 4 -hour workshop: Role-play starts within the first 10 minutes of class!

Curriculum:

How to exceed the customer's expectations
o What are your guest's expectations
o Ways to exceed those expectations
o What it takes to provide a memorable experience for your guests

The Discovery Conversation
o Importance of getting to know your customer
o When and Where to have these conversations
o Open-Ended Questions that will guide your conversation
o Logging the info for future use

The Re-Approach
o Thank You Letters
o Using the Discovery Conversation info to book return visits
o How to make the call to your guests

Official Website: http://www.TheCLSolution.com