Handling Aggressive Behavior in the Workplace November 9, 2011

3 General Recertification Credits

Do people in your workplace fly off the handle and act aggressively? Do you think of certain people as hotheaded and back off? Does being annoyed with co-workers cause you to respond angrily too? Anger is not only poisonous to group morale, but also to your immune system. Learn to better manage anger and get practical tips for responding to aggressive behaviors.

Specifically, you'll leave the workshop able to:
* Identify specific behaviors that trigger angry flare-ups
* Communicate to prevent escalation of verbal aggression
* Examine your emotional reactions better to cope with workplace conflicts
* Develop effective communication skills to defuse an aggressive interaction

About the Presenter
Claire R. Cohn, M.A., BFA, principal of On Your Feet Consulting and Team Building, is a master trainer and facilitator who has instructed anger management classes and conflict resolution for over 15 years in major healthcare organizations, high tech companies, and universities to build healthier teams and workplaces. She has taught hundreds of Human Resource professionals how to facilitate difficult meetings and work with aggressive employees. In her private practice, she leads anger management groups for adults and families.

Official Website: http://www.nchra.org