Greater Productivity Through Improved Work Processes: A Guide for Administrative Professionals August 5, 2009

Uncover your real “productivity potential” using process improvement and leadership techniques!

This interactive seminar, which includes case studies, action planning and group exercises, will give you the tools and techniques you need to cut task time dramatically and get better results from every action you take.
How You Will Benefit

* Streamline routine business systems
* Increase productivity and enhance operational performance
* Reduce delays, errors and duplications
* Overcome resistance to change—gain commitment
* Communicate your change and improvement recommendations persuasively and powerfully

What You Will Cover

* Productivity and the administrator’s evolving role
* Planning and improving work processes
* Identifying improvement opportunities
* Assessing work flow and analyzing processes
* Facilitating discussion and handling disagreements
* Initiating and leading improvement efforts
* Implementing measurable improvements
* Communicating to get results and support
* Getting recognition for achievements

Who Should Attend

Seasoned administrative professionals with three or more years of experience, including administrative assistants/coordinators, office managers, executive secretaries and assistants and assistants to managers and directors.
Extended Training Description

Learning Objectives

* Review Productivity and the Administrator’s Evolving Role
* Learn How to Plan and Improve Work Processes
* Recognize How Assess Work Flow, Analyze Processes and Identify Improvement Opportunities
* Learn How to Facilitate Discussion, Handle Disagreements, and Initiate, Lead and Implement Improvement Efforts
* Understand How to Communicate to Get Results
* Get Recognized for Your Achievements

Identifying Productivity Improvement Opportunities

* Examine Productivity in Relation to Work Systems and Processes
* Streamline Routine Business Processes—Reducing Delays, Errors and Duplication—by Examining Results and Assessing Factors That Impact Productivity
* Identify Functional and Cross-functional Work Processes

Assessing Work Flow and Analyzing Processes

* Diagnose and Document Productivity Problems Using Process Analysis Tools
* Evaluate the Effectiveness of Work Systems and Identify Opportunities for Measurable Improvement
* Apply Process Improvement Tools to the Analysis of Workflow and Systems

Initiating Improvement Strategies

* Analyze Productivity Problems and Identify Potential Solutions
* Adopt Problem-Solving Techniques in Order to Generate and Set Criteria for Solutions
* Apply Creativity Techniques in Order to Generate Innovation

Leading Effective Improvement Efforts

* Initiate and Manage Change by Adopting Strategies That Anticipate and Overcome Resistance to Change and That Generate Support and Commitment
* Apply the Characteristics of Effective Teams and Team Leadership to Improvement Initiatives
* Plan and Facilitate Productive Team Meetings in Order to Increase Work Group Effectiveness

Planning for Improvement

* Evaluate and Prioritize Work Improvement Strategies
* Select Improvement Strategies Using Group Decision-making Techniques
* Understand the Impact of Group Dynamics and Groupthink on Decisions

Implementing Measurable Improvements

* Establish Measurable, Specific Improvement Goals
* Identify Factors That Will Influence the Achievement of Improvement Plans
* Develop an Implementation Plan for Productivity Initiatives

Communicating to Influence and Get Results

* Structure and Present Improvement Plans and Recommendations Effectively and Persuasively
* Address Conflict and Lack of Support by Confronting and Resolving Dissenting Views
* Assess Reactions to Conflict and Adopt an Approach for More Productive Resolution to Disagreements

Boosting Credibility and Gaining Recognition

* Apply Principles of Credibility to Increase Support and Influence
* Identify Strategies for Gaining Visibility, Obtaining Recognition and Reducing Self-Sabotage
* Create an Action Plan for Productivity Improvements

Official Website: http://www.focustraco.com/index.php/tm-training-schedule/details/213-102302