Getting What You Want: Assertive Communication Skills Course/Class May 13, 2011

If you want to learn how to say 'no', make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while keeping others onside), then this course is for you. You'll learn how to handle people who ignore you, interrupt you, unduly criticise you, make unreasonable requests or vent their anger against you.

Official Website: http://www.cce.usyd.edu.au/course/gwyw