From Conflict To Resolution - A Practical Approach (5.00 CPE Credits) June 15, 2011

Conflict happens. It's not a question of whether conflicts between people will arise, it's a question of how those involved will deal with them--and the role you play in the resolution. Since fist fights, poking fun and running away tend to escalate problems instead of solve them, a more constructive approach is needed.

Ideally, employees manage their own interpersonal conflicts, sometimes after a little preparatory coaching from you. Frequently, however, you're called in as a third party by the feuding employees to facilitate. You'll be better able to help them work things out with the tips and tools you'll gain in this seminar.

Learn practical, easy-to-use skills for facilitating and resolving interpersonal conflict, and leave with a six-step model to follow to stay assertive in the middle of high emotion.

About the Presenter
Christine Silver is a trainer, coach, and management consultant with more than 15 years of experience in Human Resources. Areas of expertise include leadership development, effective communication, team development, interview and candidate selection, and conflict resolution. Her experience as a one-on-one coach has helped managers in their performance management efforts. Christine has a bachelor's degree in Child Development from San Jose State University, a certificate in Human Resource Management from University of California, Santa Cruz and has been trained by The Coaches Training Institute -- www.thecoaches.com. Her firm, Silver Business Solutions, is a partner to The Practical Solutions Group founded by Marty Brounstein in 1991.

Official Website: http://www.nchra.org