Fax: 302-288-6884 support@mentorhealth.com Partial Client List Featured Speakers Rossana Berardi Consultant Medical Oncologist and Lecturer , University Hospital Charles H Pierce Consultant, Clinical Research / Drug-Device Dev April 30, 2013

Overview: The scope and impact of workplace violence in healthcare setting. How common is it? What is the financial cost? How does it impair the ability of a healthcare organization to provide quality care and attract as well as retain employees. The four types of workplace violence and their associated risk factors.

Workplace violence prevention program elements including-

Management Commitment and Employee Involvement: Without active participation from "C" level on down the effectiveness of workplace violence policies will be greatly reduced.

Worksite Analysis: Surveying the physical plant to identify hazards and deficiencies and recommend action to reduce the opportunity for and the likelihood of violence is often the best first step. A process for maintaining, reviewing and analyzing records of workplace violence incidents to determine how future occurrences could be prevented should be implemented.

Training and Education: Employees need to be trained on how to respond if confronted by violence or potential violence. The organization's policies, and the safety of patients, visitors and them employee must be covered. This should include the concept of "Universal Precautions for Violence", i.e., that violence should be expected, but can be avoided or mitigated through preparation. Employees should receive regular training on:

Early recognition of escalating behavior or warning signs.
Ways to prevent volatile situations and de-escalate individuals.
Protecting oneself and others in violent situations.

Areas Covered in the Session:
Scope and Impact of Workplace Violence in the Healthcare Setting
The Four Types of Workplace Violence and Their Associated Risk Factors
Elements of an Effective Workplace Violence Program
Worksite Hazard Analysis
Universal Precautions for Violence

Who Will Benefit:
Risk Management
Security Directors, Managers & Officers
Education Professionals
Compliance Professionals
Safety Managers, Directors and Officers
Members of the safety team
Joe Rosner is the Director of Best Defense USA and nationally recognized expert on workplace violence and personal safety for health care and other occupations. He is the author of Street Smarts & Self Defense for Childrenas well books and articles on workplace violence prevention and personal safety for healthcare.

Jo has presented at The National Emergency Management Summit, The American Healthcare Association, The Heartland Healthcare Conference, and numerous state healthcare and hospital conferences. His credentials include multiple black belts, law enforcement, military and bodyguard experience and growing up on the south side of Chicago.

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