Establishing a Service Level Agreement (SLA) Process December 6, 2012

An SLA - which can be a legally binding formal or informal contract between two parties, must comply with operating norms, which describe how the process is governed, managed, and controlled. In this webinar we will provide you with critical information on SLA process.

Why Should You Attend:

The SLAs are an effective means to quantify the services to be delivered to users and to continuously improve those services. Further, the quality of the SLA is one of the pillars of a healthy long term outsourcing relationship. Developing SLAs involves the definition of service level requirements and related metrics. The SLA contents should be jointly developed and agree upon by the ITO service provider and the service recipient.

Official Website: http://www.complianceonline.com/ecommerce/control/trainingFocus/~product_id=702511?channel=yahooevent