Effective Call Centre Management August 19, 2009

This interactive two day training workshop will provide delegates with tools to build a winning team within your call centre, adapt processes to meet customer expectations and manage service requirements to ensure that your call centre contributes positively to the organisations bottom lines.

Official Website: http://www.marcusevans.com/html/eventdetail.asp?eventID=15789&SectorID=23&divisionID=