Dynamic Listening Skills for Successful Communication March 22, 2009

Developing dynamic listening skills to ensure effective communication is the secret ingredient to your organization’s bottom-line demands!

What are listening skills like in your organization? When was the last time you wanted to scream: “Is anyone listening?” Well, you’re not alone. Although all of us talk and listen to one another, we may not have the best listening skills or be truly communicating. In a working environment defined by diversity, stress and uncertainty, it is not surprising that misunderstandings abound.

But help is on the way! This powerful seminar delivers The Strategic Verbal Communication System—an easy-to-learn process that enhances listening skills and communication and encourages productive interactions.
How You Will Benefit

* Discover a powerful communication model for turning all interactions into productive outcomes
* Provide constructive information by addressing the performance…not the person
* Coach and counsel employees to build productivity and future employee development
* Develop listening skills and show interest and concern
* Clarify meaning and verify information to minimize misunderstanding and wasting time
* Fine-tune your listening skills to foster positive attitudes by providing effective feedback

What You Will Cover

* Acknowledging the emotions and ideas of others to build trust and improve communication in team situations
* Adjusting communication behaviors to communicate with different styles
* Applying active listening skills to separate message content from feeling
* Asking questions to expand knowledge and bring out new ideas
* Directing others by giving clear instructions and delegating

Who Should Attend

This seminar is designed for every manager who wants to ensure that he or she is applying listening skills to communicate effectively.
Extended Training Description

Learning Objectives

* Motivate Other People to Give You the Information You Need
* Ensure That You’ve Understood Another Person’s Message Correctly
* Increase Positive Information Flow to Enhance Productivity and Performance
* Strengthen Staff Trust and Morale

Opening Introductions, Introduction to Listening

* Gain an Understanding of the Importance of Listening
* Explore Some of the Popular Conceptions and Misconceptions about Listening
* Complete a Listening Self-Assessment

Verbal Communication System, a System for Listening, Film

* Understand How Listening Relates to Verbalizing Information, Feedback, and Feelings
* See How the Verbal Communication Categories Can Be Used to Improve the Effectiveness of Interpersonal Communication
* Develop a Strategy for Monitoring the Progress of a Discussion and Learn How to Revise Your Communication Strategy as the Discussion or Situation Changes
* Review the Four Typical Response Patterns

Hear the Message—Acknowledge Emotion and Encourage

* Learn How to Use the Acknowledge Emotion Category to Separate the Content of the Message from the Feelings It Contains
* Learn How to Use the Encourage Category and Praise to Build Openness and Rapport

Interpret the Message—Acknowledge Ideas

* Learn to Recognize That Barriers Can Affect the Interpretation of a Message
* Discover the Importance of Nonverbal Communication Signals and How They Affect the Communication Process
* See How to Listen More Effectively by Recognizing Nonverbal Signals
* Learn How to Use the Acknowledge Ideas Category to Verify Information, Promote a Feeling of Understanding, and Clarify Meaning

Evaluate the Message

* Learn to Use the Question Category
* Distinguish between Open-ended and Closed-ended Questions and Know When to Use Each

Respond to the Message

* Learn How to Use the Inform Category to Give Out Information Such as Facts, Thoughts, and Opinions
* Develop and Understanding of How to Use the Direct Category, Including Commanding, Delegating, and Communicating Orders
* See the Right Way to Use Criticism to Bring about Positive Effects

The Matrix

* Develop a Strategy for Monitoring the Progress of a Discussion
* Know How to Revise the Communication Strategy as the Discussion or Situation Changes

Official Website: http://www.focustraco.com/index.php/tm-training-schedule/details/183-110107