DITA and the Global Customer Journey Series: Wikis, Social Help, Collaboration, and the Crowd - Trends and Choices in Developing World Class Product Content July 17, 2012

Engaging customers with targeted information and providing feedback loops from which organizations can learn new strategies for managing structured content. However, inviting customers and partners to be content developers has its own risks, challenges and rewards.

A number of methods have emerged for collaborating and engaging constituents within and beyond the enterprise. This webinar explores the various trends that are emerging and the pros and cons of the different approaches. We will focus on how to balance the goals of structured content and its benefits with the goal of engaging other collaborators, both within and outside the enterprise.

This webinar will be held on 17 July 2012 1PM Eastern Time.

Official Website: http://www.sdl.com/events/sct/webinars/dita-wikis-collaboration.html