Dealing With Negativity in the Workplace October 8, 2010

As HR practitioners, we know all too well the corrosive effects of chronic negativity on our workplaces. Resolving issues is part of our job, but for some people, complaints are a way of life. Negativity drains time and energy from our organizations at a time when we can ill afford to lose them.

While we may not be able to change attitudes, we can do something about behavior and our own reactions. In this interactive and engaging Webinar, you'll discover tactics and best practices for confronting and dealing with negativity at work, and learn how to:

*Distinguish chronic complaints from legitimate issues
*Identify key questions to defuse negative behavior
*Tap into the office grapevine
*Coach managers and employees toward positive outcomes

Nancy C. Nelson, SPHR-CA, GPHR is the principal of HRProse, LLC, an HR consultancy offering services to small and medium-sized companies with a focus on employee communication, HR policy development and management training. Prior to founding her consultancy, she was the director of HR for Ultra Clean Technology. She began her HR career working with high-technology startup companies. Nancy facilitates the PHR/SPHR certification prep course for NCHRA and is the program coordinator for the HR management certificate program at UCSC Extension in Silicon Valley. She regularly offers lunch and learn sessions on topics including conflict resolution, dealing with difficult people and multi-generational issues at work.

Official Website: http://www.nchra.org