Dealing with Difficult People Course/Class February 9, 2011

This course will show you how to recognise and respond to the tactics difficult people use at work, at home and in customer service environments. Learn to maintain your personal power while dealing with aggressive strategies such as bullying, shouting or public put-downs and criticism. Develop appropriate ways to handle chronic complaining and buck-passing, and learn how to respond assertively to sarcasm and rumour-mongering. A great way to increase your confidence!

Official Website: http://www.cce.usyd.edu.au/course/dwdp