Customer Experience Exchange November 28, 2011

Customer Experience Exchange
Welcome to the Customer Experience Exchange: The international forum for Chief Customer Officers
During the extensive research and development for the 2011 Customer Experience Exchange, Chief Customer Officers - those with the mandate and power to design, orchestrate, and improve customer experiences across every customer interaction - have told us that ensuring a consistent (and superior), multi-channel customer experience, hinges on an organisations’ ability to demonstrate its ROI, and furthermore, gain the support and commitment at board level to put the customer at the heart of the business.
Taking place in Berlin on 29 November - 1 December, the Customer Experience Exchange will be bringing together the world’s leading minds in customer and brand experience, from across a range of B2C and B2B organisations, to discuss key issues including:
• Developing an inspirational brand and seamless customer experience across all channels
• Demonstrating the ROI of customer experience
• Embedding customer centricity through effective people engagement, motivation and training
• Using customer insight to drive continuous improvements
• Integrating social media into your customer experience strategy
• Mobility as a game changer: How is mobile impacting your integrated customer experience strategy?
Join us in November and have the unique opportunity to be a part of this exclusive invitation-only event. Find out if you qualify to attend: http://bit.ly/p0kyOe