Critical Customer Service Skills October 30, 2011

Learning Solutions Management Centre
37-5,Blk H,Jalan PJU 1/37
Kuala Lumpur, Kuala Lumpur

CRITICAL CUSTOMER SERVICE SKILLS
Whor Are Your Customers
Understandin and Meeting Expectations
Telephone Techniques
Communication Skills
Dealing With Difficult People
Resolving Conflict
Service PRIDE
Managing Stress

Added by Learning Solutions Management Ce on September 15, 2011

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