Creating Harmony Out of Conflict: Real Life Conflict Resolution January 24, 2013

Are there conflicts at home or work that you’d like to resolve? In this class with popular mediator and executive coach Dr. Dian Killian, we will learn simple skills and strategies that will help us to: diffuse conflicts by slowing down an argument; really listen to hear all sides of an issue: use curiosity as a way to genuinely understand other people and see the needs behind their stories; and respond effectively. Come discover how to turn conflicts into win-win situations.