Contact Center Inbound Teleskills Workshop October 27, 2009

The Contact Center Inbound Tele-Skills Workshop introduces contact center professionals to the essential and fundamental soft-skills elements associated with superior Telephone Customer Service.

This essential workshop consists of modules that teach participants basic skills such as fundamental communication, call management, call courtesy, and professional customer service principles and concepts.

Any enquiry, please contact us at 03 7728 2623 or mindie@atcen.com

Official Website: http://www.atcenacademy.com