Conflict Resolution Training: The Art of Inquiry October 12, 2012

French anthropologist Claude Lévi-Strauss once said, “The wise man doesn’t give the right answers, he poses the right questions.” Questions are some of the most powerful tools in your conflict resolution toolbox — if you know how to handle them well. Questions engage. They stimulate creativity, get problems unstuck, and transform negotiations. Handled poorly, questions can turn people off, close them down, and escalate conflict. Savvy conflict resolvers and negotiators know how to achieve the former and avoid the latter. You can be one of them.

Official Website: http://lenski.com/events/conflict-resolution-training-art-of-inquiry/