Conflict Resolution: Steps to Professional Harmony Course/Class March 2, 2011

Knowing how to resolve conflict at work is the key to a harmonious and productive professional environment. In this course you will analyse the nature of conflict, how it affects those involved and learn practical strategies for effectively negotiating compromise and successful outcomes. This course is essential for supervisors, team leaders and frontline managers wanting to enhance their skills and the productivity of their teams.

Official Website: http://www.cce.usyd.edu.au/course/cors