Conflict, Change & Negotiating in the Workplace September 22, 2009

BENEFITS:
This seminar will introduce the skills of negotiating conflict and implementing change within organizations in a variety of situations.

DESIGNED FOR:
This seminar is designed for individuals who deal with supervisors, managers, sales people and customer relations people where conflict and negotiation skills are important.

OUTLINE:
- An Introduction to Negotiating
- What is negotiation?
- What can you negotiate?
- The Three Crucial Variables in Negotiating

- Eight ways to increase your power
- How to use time to your advantage
- What information can do for you
- What are Five Styles for Negotiating Conflict?

- Do you tend to be passive?
- Do you want to win at all costs?
- Do you tend to withdraw from conflict?
- Do you compromise too often?
- How to use a win-win approach
- How to Implement Change

- Six reasons why people resist change
- Four ways to gain acceptance to change
- Four techniques for implementing change
- An Analysis of Your Styles

- What is your negotiating style?
- What is your style of conflict resolution?
- What is your style of implementing change?

Official Website: http://cmd.wichita.edu