Communication Boot Camp November 17, 2009

Text messaging…e-mails…the Blackberry—there’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?

Let’s face it: there’s no substitute for in person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique, three-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.
How You Will Benefit

* Optimize communication skills you already have
* Get strategies to better assimilate verbal information
* Effectively interpret the knowledge you hear
* Improve work relationships and reduce misunderstandings
* Communicate clearly and appropriately—and with greater confidence
* Choose the right words even in difficult circumstances
* Expand your influence and be recognized for your skills

What You Will Cover

Assessing Your Communication Skills

* Understanding the skills you already possess
* Assessing your effectiveness and identify improvement areas

Developing Your Listening Competencies

* Defining the competencies of effective listening
* Identifying the different components of the information you’re hearing
* How to take a more active role when listening
* Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

* Discerning, analyzing and evaluating
* Visual aspects of verbal communication
* Relating information productively to your own experiences
* Creating mental cross-references between old and new information
* Framing statements and discussions

Roadmap for Clearer Communication

* Understanding effective body language and appropriate word choice
* Finding mutual connections or similarities to enhance communication
* Controlling emotions and establishing the right tone of voice
* Storytelling with imagery, passion and evocative language
* Creating a personal action plan

Who Should Attend

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, administrative assistants, specialists, analyst, consultants, associate managers and project managers.
Extended Training Description

Learning Objectives

* Explain Why Effective Communication Is Vital to Your Professional Success
* Identify the Choices Individuals Make That Drive the Success or Failure of Any Communication
* Use Actionable Strategies, Processes and Skills to Address Most Business Communications
* Optimize Communication Skills You Already Have While Learning How to Overcome Your Limitations
* Improve Work Relationships By Reducing Misunderstandings
* Communicate Clearly and Appropriately—and with Greater Confidence
* Choose the "Right" Words Even in Difficult Circumstances
* Connect with People Whose Communication Preferences Are Different from Your Own

Preparing to Walk You Talk

* Describe Why Communication Is a "Make or Break" Career Competency
* Define Your Personal Communication Strengths and Limitations
* Define the Characteristics of Effective and Ineffective Communication
* Define a Purpose for a Discussion That Is Based on the Receiver’s Interests
* Describe the Fundamental Principles for Structuring a Discussion
* Use a Discussion Planner and the TALK Model to Conduct a Productive Discussion

Tell the Other Person What You Have to Say

* Effectively Open Discussions by Speaking to the Other Person’s Interest
* Pick Constructive Dialogue
* Pick a Language That Promotes Constructive Dialog
* Send Non-Verbal Signals That Invite and Encourage Constructive Dialog
* Use Examples, Analogies, and Storytelling to Increase the Impact of Your Communication

Assess and Acknowledge the Other Person’s Response

* Describe the Characteristics of Effective and Ineffective Listening
* Identify the Three Components in Every Message
* Listen with Interest Even in the Face of Distraction
* Use Paraphrasing and Summarizing to Demonstrate Understanding
* Empathize to Defuse Emotionally Charged Situations
* Respond Effectively to Nonverbal Cues

Leverage the Other Person’s Point of View

* Accommodate the Specific Communication Needs of Each Style
* Use Targeted questions to Engage and Connect with Others
* Use"Can Do" Language to Demonstrate Support

Keep Focused on the End Game

* Take Responsibility for Having a Productive Discussion
* Describe the Cause and Effect Relationship in Common Communication Breakdowns
* Effectively Close a Discussion

Official Website: http://www.focustraco.com/index.php/tm-training-schedule/details/286-110111