Communicating with a Multigenerational Workforce October 21, 2009

Don’t let a generation gap become a communication lapse.

There are four distinct generations working side by side in today’s workplace, each with its own viewpoint, values and communication style. Are your messages getting through with equal clarity to all of your coworkers—both younger and older? In this seminar, you’ll learn specific best practices for successful communication with every colleague, regardless of age. You’ll return to work better able to identify generational differences, break through stereotypes and create a more productive work environment.
How You Will Benefit

* Flex your communication style to meet the challenges of generational differences
* Recognize how values, work style, cultural influences and career expectations influence communicating to different generations
* Maximize individual contribution by moving beyond generational stereotypes
* Create successful knowledge transfer processes
* Reduce interpersonal conflict and ensure more successful teamwork by appreciating and understanding generational differences
* Learn how people from different generations define respect and apply that knowledge to increase intergenerational respect
* Address your audience more effectively by customizing messages and selecting the appropriate communication method/technology
* Understand the positive and negative effects of technology

What You Will Cover

* Identify the characteristics of the four major generations in the workplace today
* Recognize the business implications and challenges associated with a multigenerational workforce
* Determine the most effective and ineffective approaches to communication with different generations
* Align communication solutions with problematic workplace interactions
* Apply techniques to entice, develop and retain workers from all generations
* Flex your communication style to meet the needs of different generational members

Who Should Attend

Business professionals at every level and in all functional areas working in or leading teams who need to improve their ability to communicate with co-workers of every generation.
Extended Training Description

Learning Objectives

* Flex Your Communication Style to Meet the Challenges of Generational Differences
* Maximize Individual Contribution By Moving Beyond Generational Stereotypes
* Minimize Generational-Based Conflict
* Select the Appropriate Communication Method/Technology Given Specific Generational and Situational Factors
* Facilitate the Transfer of Knowledge Based on Generational Learning Preferences

Introductions to the Generations

* Identify the Differences between the Generations in the Workforce
* Recognize the Business Implications and Challenges Associated with a Multigenerational Workforce
* Consider the Importance of Respect and Understanding in Relation to Effective Multigenerational Communication

Multigenerational Communication Challenges

* Recognize Generational Communication Challenges and opportunities
* Identify Options to Meet Various Communication Needs

Solutions to Multigenerational Communication Challenges

* Recognize Generational Truths vs Myths
* Use Knowledge Transfer Solutions to Foster a Skilled Multigenerational Workforce
* Recognize Challenges Associated with Conflict

Planning for the Future

* Identify Ways to Entice, Develop, and Retain Talent
* Appreciate the Various Ways to Recognize Members of the Different Generations

Official Website: http://www.focustraco.com/index.php/tm-training-schedule/details/262-110110