What's the common denominator between a highly successful $500 billion corporation and a homeless shelter that establishes a foundation for success--whether it be in sales/marketing or rebuilding a life? Ivan Temes, author of the newly published book Care: You Have the Power reveals some of these amazing, yet common sense details.
Ivan will share stories and practical advice from people like Hall-of-Fame quarterback Steve Young, successful CEO's such as Bill Campbell (Intuit Corporation), Chip Conley (35+ property Joie de Vivre Hospitality) and Hal Rosenbluth (Rosenbluth Travel). Ivan personally wrote and implemented sales order management systems for Levi Strauss affiliates in Australia, Canada, Mexico and Brazil. He has been successful at establishing worldwide service and support by ensuring proactive communication between sales and service organizations and will demonstrate some useful techniques that enhance teamwork and loyalty.
When you leave, you will take away the following:
* Clear understanding of what establishes a foundation of trust
* Innovative ways to build a strong first impression
* Methods to personalize interaction to show 'we care about you'
* Creative ways to use service in a competitive environment
* The value of follow-up with the customer
$20 fee until December 14, ($25 from December 15th).
Official Website: http://www.meetup.com/HappyAbout/calendar/9288853/
Added by FullCalendar on December 12, 2008